My Gerbing dual temp heat controller failed last winter. It has two knobs: one grey and one black. The grey knob failed; it just kept spinning. It also wouldn’t provide heat. Fortunately, I wasn’t using my Gerbing heated gloves since the hot grips were more than enough, so I was able to run the coat through the other side.
I intended to send them in for repair once the weather warmed up, but then I forgot about it. As I was testing my winter gear to make sure everything still worked and fit correctly, I found the problem again.
A quick call to Gerbing and I was able to get an RMA number. The controller was in the mail the next day via USPS. Three weeks later my new controller arrived. Instead of fixing mine, they just sent me a new one. Nice.
I like their quick service, and that I was able to talk to a friendly person without navigating through a horrible phone menu. The new controller is working great.
This is my second time dealing with Gerbing warranty. You can read about the previous time here: Gerbing Heated Glove Warranty.