I recently bought some replacement parts for my Ural from Heindl Engineering. I’ve bought tires, spokes, and host of other parts for my Patrol over the last few years from them. My Ural was leaking some oil from the left valve cover and the front brake pads were very worn. I placed the order and a few days later a box arrived via UPS. I was excited; no more mess on the garage floor from leaky oil.
The brake pads and other items I ordered were in the box, but unfortunately, the gaskets were not. Disappointed, I called Heindl to let them know. It was after hours, so I left a message. A few minutes later Jon from Heindl called to apologize for the lack of gaskets. He also said he would get them in the mail the next day, so I would have them before the weekend was over. To say I was impressed would be an understatement. Saturday arrived and so did the postman with my one-day express shipment with the gaskets. Awesome!
Mistakes can happen with any company, but it is what happens after the mistake is made which makes the difference. In this case, Heindl was extemporary. I am happy to share this story, and I will be ordering from them again in the future.